Frequently Asked Questions

 

What kind of photograph am I buying?

Standard prints: My standard photographs are printed with archival pigment inks on 100-percent cotton paper. The paper is acid-free, with a smooth matte surface for superior tonal rendition and sharpness and no gloss. Read the specifics of your photograph on its page, but this is my typical print format:

  • Printed on professional quality, heavy-weight, 100% cotton fine art paper
  • Acid-free, smooth surface
  • Rated for permanence up to 400 years
  • Includes white border for easier framing
  • Signed in the white space below the bottom right corner of the print
  • Comes to you carefully packaged, without frame or mat
  • Typically ships in 5-7 business days
  • Free shipping inside the US (ask for a custom price to ship outside the US)

Premium prints: My premium photographic prints are exposed on traditional fiber-based silver gelatin black and white paper. This is a museum quality paper–the gold standard for discriminating photography collectors. These prints ship unmounted, with no frame or overmat. Premium prints are signed in pencil on the back of the print.

  • Museum-quality wet-processed fiber-based silver gelatin print on baryta paper
  • Superior archival quality and surface beauty
  • Printed on 310 gsm thick paper
  • It's called "glossy" but it's not really shiny
  • Unless otherwise stated, ships without top mat, mount, and frame
  • Signed on the back in pencil
  • Ships in 3-4 weeks
  • Free shipping inside the US (ask for a custom price to ship outside the US)

Custom sizes: If you’d like to customize the size or features of your photograph, just let me know.

In some cases, I offer alternate types of prints, such as cyanotypes, Polaroids, or other media, which will be clearly described in their photo listings.

There’s a fantastic description of photographic papers here: https://en.wikipedia.org/wiki/Photographic_paper (Opens in new window).

How is the artwork shipped?

In most cases, my photographs ship flat, secured in rigid cardboard and sealed in an archival plastic sleeve. In other rare situations, depending on the type of photo, alternate packaging such as tubes or envelopes may be used.

My photographs ship through common carriers like UPS and the US Postal Service.

Will my photograph come framed?

Unless clearly described otherwise, your photograph will not ship with a frame or a top mat.

How soon will I receive my photograph?

Standard prints typically ship in about 5 – 7 business days (with larger sizes taking slightly longer). Premium prints are custom printed by a speciality lab and may ship anytime between 2 – 4 weeks. Some types of prints (canvas wraps, etc.) may take longer than usual. I will communicate with you regarding your specific photo, especially if the timeframe varies from the norm.

Is my credit card information safe?

Your payments are processed through securely through Shopify Payments (uses Stripe technology) or Paypal. Your credit card information goes directly to the payments company for processing. The only information we collect is your name, mailing address, and contact info, so that we know where to ship your photographs.

What are the shipping costs?

In many cases, shipping costs are included in the overall price of the photo. The photo listing in my online shopping cart will display shipping costs for the size of photo you want to purchase. If you have questions about shipping costs or anything else regarding your purchase, please ask.

Do you ship to countries outside the US?

YES, I’m thrilled to arrange for shipping to collectors outside the United States, by special arrangement. Please contact me for a custom price to ship to your home or office wherever you may live.

Please be aware that you may be faced with extra charges such as import duties, customs fees, or carrier brokerage fees. These fees are beyond my control, and are the responsibility of the buyer. Consult your local laws.

Is the work insured? What do I do in case of damage?

All shipments are insured. I pack the photographs very carefully to prevent damage, but on rare occasions, damage occurs in transit. If your package should arrive with damage, please snap a few photographs that clearly illustrate the damage and email me with a description right away. I will get a replacement in the mail immediately, at no extra cost to you.

Do you have a guarantee or return policy?

I want you to LOVE your new photograph. If you don’t love it, you can return it and I’ll cheerfully refund your investment.

  • Once I receive the returned art in good condition, I will issue a full refund of your original payment (including the original shipping costs) to you. Some fees, such as Paypal fees, customs or import duties, or other miscellaneous fees may apply. Those costs are beyond my control and cannot be refunded.
  • The buyer will be responsible for return shipping costs in same or equivalent packaging, including adequate insurance. I can’t issue refunds for damaged returns, so be sure to insure your return shipment.
  • Please notify me of your desire to make a return within 30 days of your receipt of the artwork.

Contact me if you have any questions about my return policy.

How is a photograph maintained or cleaned?

Black and white photographs are considered very stable and should provide very good longevity. Proper framing (with pH-neutral materials) and display will help your photograph last beautifully for the rest of your life.

Like all artwork, your photograph should be protected from direct sunlight and UV light sources. It should be displayed or stored in an area without excess heat, humidity, insects, and dust. Follow your framer’s directions to clean and maintain the frame and glass.