Frequently Asked Questions

 

What kind of photograph am I buying?

Standard prints: My standard photographs are printed on real Resin Coated (RC) black and white photographic paper. This is a traditional silver-based photo paper that was used in darkrooms for decades before digital imaging was popularized. RC paper has a light sensitive emulsion that is exposed, chemically developed, washed, and dried. Read the specifics of your photograph in its shopping cart, but this is my typical print format:

  • Traditional silver-based RC black and white photo paper
  • Mounted on white mat board
  • Includes a white margin outside the photo area
  • Invisible UV spray coating (adds a slight shine and aids longevity)
  • Signed on the front in the white margin. (Larger photographs [20″ x 30″ or larger] may ship without a white margin, and will be signed on the back.)

Premium prints: My premium photographic prints are exposed on traditional fiber-based silver gelatin black and white paper. This is a museum quality paper–the gold standard for discriminating photography collectors. These prints ship unmounted, with no frame or overmat. Premium prints are signed in pencil on the back of the print.

Custom sizes: If you’d like to customize the size or features of your photograph, just let me know.

In some cases, I offer alternate types of prints, such as Giclées (archival ink jet), Polaroids, or other media, which will be clearly described in their photo listings.

There’s a fantastic description of photographic papers here: https://en.wikipedia.org/wiki/Photographic_paper (Opens in new window).

How is the artwork shipped?

In most cases, my photographs ship flat in a rigid cardboard box specially designed for photos, sandwiched and secured inside a cocoon of oversized cardboard and protective wrapping. In other rare situations, depending on the type of photo, alternate packaging such as tubes or envelopes may be used.

My photographs ship through common carriers like UPS and the US Postal Service.

Will my photograph come framed?

Unless clearly described otherwise, your photograph will not ship with a frame or a top mat.

How soon will I receive my photograph?

Standard prints typically ship in about 5 – 7 business days. Premium prints ship in 2 – 3 weeks. Some types of prints (canvas wraps, etc.) may take longer than usual. I will communicate with you regarding your specific photo, especially if the timeframe varies from the norm.

Is my credit card information safe?

Your payments are processed through securely through Shopify. Your credit card information goes directly to the payments company for processing. The only information we collect is your name, mailing address, and contact info, so that we know where to ship your photographs.

What are the shipping costs?

In many cases, shipping costs are included in the overall price of the photo. The photo listing in my online shopping cart will display shipping costs for the size of photo you want to purchase. If you have questions about shipping costs or anything else regarding your purchase, please ask.

NOTE TO COLLECTORS OUTSIDE THE US: I’m thrilled to arrange for shipping to collectors outside the United States, but please be aware that you may be faced with extra charges such as import duties, customs fees, or carrier brokerage fees. These fees are beyond my control, and are the responsibility of the buyer. Consult your local laws.

Is the work insured? What do I do in case of damage?

All shipments are insured. I pack the photographs very carefully to prevent damage, but on rare occasions, damage occurs in transit. If your package should arrive with damage, please snap a few photographs that clearly illustrate the damage and email me with a description right away. I will get a replacement in the mail immediately, at no extra cost to you.

Do you have a guarantee or return policy?

I want you to LOVE your new photograph. If you don’t love it, you can return it and I’ll cheerfully refund your investment.

  • Once I receive the returned art, I will issue a full refund of your original payment (including the original shipping costs) to you. Some fees, such as Paypal fees, customs or import duties, or other miscellaneous fees may apply. Those costs are beyond my control and cannot be refunded.
  • The buyer will be responsible for return shipping costs in same or equivalent packaging, including adequate insurance. I can’t issue refunds for damaged returns, so be sure to insure your return shipment.
  • Please notify me of your desire to make a return within 30 days of your receipt of the artwork.

Contact me if you have any questions about my return policy.

How is a photograph maintained or cleaned?

Black and white photographs have very good longevity, especially the fiber based silver-gelatin (premium) prints. Proper framing with pH-neutral materials and proper display will help your photograph last beautifully for many decades.

Like all artwork, your photograph should be protected from direct sunlight and UV light. It should be displayed or stored in an area without excess heat, humidity, insects, and dust. Follow your framer’s directions to clean and maintain the frame and glass.